Am I allowed to smoke in the room or in the hotel?
Smoking is allowed on the terrace and the balconies but is prohibited by law within the hotel.
Can I bring my pet? Is there a dog sitter in the hotel?
Yes, your four-legged friends are welcome. Cost € 35.00 per night (not incl. food). Upon request, we will gladly organize a dog sitter.
At check-in, you will receive an access code for the Internet. WLAN is available for free throughout the hotel.
Is there bedding suitable for allergy sufferers?
All of our bedding is allergy friendly.
Is there a pillow menu? Can I choose a pillow?
We have a special pillow menu in MalisGarten. You can find more information in our guest directory or at the reception desk.
Is there a laundry, ironing, and cleaning service?
Of course we offer a laundry, ironing, and cleaning service!
Is there a luggage storage room?
Yes, the MalisGarten - Green Spa Hotel has a luggage storage room.
Can flowers be ordered as a gift?
We will be happy to organize flowers as a gift. Our reception team will be happy to help you anytime. We charge a service fee of € 10.
Is there an e-charging station in the hotel?
There is an e-charging station in the underground garage of MalisGarten. You will find the following charging options on-site:
- 16 x type 2 charging station (7.5 kVA)
- 2 x type 2 charging station (22 kVA)
Is there a fitness room in the hotel?
Yes, MalisGarten has a well-equipped fitness room. Our fitness room & studio (exercise room on the 1st floor) are open daily 24 hours. Use at your own risk! Equipment is from the Matrix Fitness company and includes: function trainer, treadmill, rowing machine, ergonomic bikes, rings, wall bars, elliptical trainer, and Smith machine.
Is there a special birthday package?
At www.zillerseasons.at, you will find our current offers/packages.
Is there a church service in town?
A Catholic service is held every Sunday at 8:30 am and 7:00 pm in the parish church in Zell am Ziller. (Subject to change!) Our team at the reception desk will gladly inform you of additional services.
Can I order gift certificates?
You can quickly and easily order your desired gift certificate at https://www.zillerseasons.at/gutschein/.
Can I borrow a charger from the hotel?
We will be happy to provide you with a charger for your mobile phone for free during your stay. Chargers are available at the reception desk.
Is MalisGarten – Green Spa Hotel an adults only hotel?
Yes, MalisGarten – Green Spa Hotel is a strictly adults-only hotel.
How can I pay for my room?
Please transfer the deposit to our specified bank account within 6 days of accepting the offer. The reservation will be guaranteed upon receipt of the deposit. This will be credited in full to the hotel bill.
- Please pay the hotel bill upon your arrival or transfer the amount in advance. Within the EU and from the EEA countries (Norway, Iceland, Liechtenstein) you can make SEPA transfers in euros without additional charges. Transfers from Switzerland can be made to our Swiss account.
- We accept payments by credit card (Maestro, Visa, MasterCard, American Express, V-Pay)
How long do I have to make a cancellation?
Cancellation fees are calculated as follows:
From the reservation confirmation up to 31 days prior to your arrival date: 30 % of the total amount is retained as a cancellation fee
30 to 8 prior to your arrival date: 80 % of the total amount
Less than 7 days prior to your arrival date or early departure: 100% of the total amount
Different cancellation conditions may apply to nonrefundable rates or special offers. All information can be found here: www.zillerseasons.at/agbhs/
Is it possible to make a reservation without a credit card guarantee?
You can pay your deposit by bank transfer.
When can I check in? Can I arrive earlier?
Your room is available for check-in starting at 3:00 pm. You can also book an early check-in for 35 per person
When can I start using the spa?
All amenities in the hotel are available for free as soon as you check in. If you would like to use the spa prior to check-in, we charge 35 per person.
How long can I stay in my room on departure day?
On departure day, you can stay in your room until 11:00 am. Would you like to stay longer? No problem! You can book a late check-out for 35 per person.
How do I reach the hotel from the airport?
We will gladly organize a shuttle to the airport. We ask that you make a booking in advance at the reception desk.
How do I reach the hotel by car?
Arrival by car
- Coming from Switzerland: Autobahn A12 towards Salzburg – ZILLERTAL exit
- Coming from Germany: A 8 MÜNCHEN Richtung Innsbruck – ZILLERTAL exit
- After 20 km, turn at the "Zell Nord" exit - continue 800 m to MalisGarten.
Is there a shuttle service?
Yes, we offer a shuttle service. We ask that you make a booking in advance at the reception desk.
Is there a parking service?
Simply turn your keys in to the reception desk, and we will park your car for you.
Is there an underground garage?
Yes, MalisGarten has an underground garage.
Is there a doctor nearby?
There are 3 doctors in Zell am Ziller. The nearest doctor's office is only 2 minutes from the hotel.
Is there a pharmacy nearby?
A pharmacy is located only 200 m away.
What should I do if I suddenly become ill?
Get in touch with the reception desk, and we will be happy to organize a doctor's appointment.
Do you need a doctor or emergency medical services?
Simply get in touch with the reception desk, and we will be happy to help organize a doctor's appointment or emergency medical services. Emergency number: 144.
What precautions are taken for the protection of guests and staff?
A requirement for carefree enjoyment is a feeling of security, and we provide exactly this. You can find our measures here: www.zillerseasons.at/sicher-urlauben/
What entry requirements are applicable in Austria?
You can find more information about current entry requirements at www.zillerseasons.at/sicher-urlauben/
What should I know about Covid-19?
All information about Covid-19 is available at our reception desk or here: https://www.zillerseasons.at/sicher-urlauben/
Where can I buy my ski pass?
You can conveniently purchase your super ski pass (for 2 or more days) at the reception desk and at the valley stations.
How do I reach the Zillertal Arena ski area?
The Zillertal Arena is only 2 minutes by car (1.3 km) from MalisGarten. You can reach it by car or ski bus, which stops directly across from MalisGarten.
Is there a ski bus? When does the ski bus run and where is the bus stop?
The ski bus stop is located right across from MalisGarten.
5 local bus Zell – Zillertal Arena – MalisGarten stop (only in winter)
08:08 | 08:23 | 08:43 | 09:08 | 09:23 | 09:43 | 10:08 | 10:23 | 10:43 | 11:03 | 11:23 | 11:43
(Subject to change, you can see the exact schedule at the bus stops!)
Where can I rent skis and ski boots?
As a guest in the ZillerSeasons, you can take advantage of a 10% discount at Intersport Strasser. You can visit the sports shop right across from MalisGarten or in the building of the Zillertal Arena. You can reserve your ski equipment online.
Can I go tobogganing in Zell am Ziller?
Yes, in Hainzenberg only 9 minutes away by car is Austria's longest floodlit toboggan run.
Can I go cross-country skiing in Zell am Ziller?
When there is sufficient snow, yes. Access to the cross-country trail is only a few minutes from MalisGarten.
Can I rent a bike on-site?
Yes, you can rent a mountain bike or city bike for free on-site.
Can I rent an e-bike on-site?
You can rent e-bikes in various sizes at Intersport Strasser next door or in the Zillertal Arena. We recommend reserving your desired e-bike in advance.
What excursion destinations are nearby?
Our team at the reception desk will be happy to provide you with more information about excursions. You can find our suggestions on our homepage at www.malisgarten.at/zillertal/aktivurlaub-im-zillertal/
Can I play golf? Is there a golf course nearby?
Yes, the 18-hole Golfclub Zillertal in Uderns is only 12 km away. As our guest, you can enjoy a discount which you will receive right at the golf course. You also have the option to purchase the Golf Tirol Card.
Is there a hiking program? Is there a weekly program?
Yes, here at MalisGarten - Green Spa Hotel our guests can enjoy a colorful array of activities with a weekly program and hiking program.
Are guided hikes offered?
Yes, guided hikes are offered. Our certified mountain guide will take you to all the hiking hot spots and show you unique natural spectacles and viewing points with special features!
During what hours is the reception desk staffed?
What time is breakfast offered?
Breakfast is offered daily in MalisGarten from 7:15 am to 11:00 am.
Do you have to leave earlier? Then we look forward to spoiling you with a packed lunch. You are welcome to pick this up at reception on the evening before your departure by 9 p.m. A small late riser's breakfast is offered from 11:00 a.m. to 12:00 p.m.
Where can I eat lunch and at what times?
In the Wilden Kräuterküche you can have lunch à la carte from 12:00 p.m. to 2:00 p.m., after that you have a small selection at the Eden Bar and Patisserie. In our sister hotel DasPosthotel you can enjoy a day menu from 12:00 p.m. to 5:30 p.m.
What time is dinner offered?
The opening times of the ZillerSeasons restaurants in the evening are from 6:00 pm to 10:00 pm. (Subject to change!)
Is there room service?
You are welcome to order from our room service menu!
Is there a night menu?
There are delicious options to satisfy your appetite at night.
Is there food for guests with lactose or gluten intolerances, wheat flour allergies, diabetes, or other allergies?
Of course, simply let us know prior to your arrival!
Is there a wellness offer?
Yes, you will find an extensive wellness offer in the Herbarium Spa in MalisGarten.
Is there a pool?
In MalisGarten – Green Spa Hotel, there is an infinity outdoor pool with indoor access. This is open from 7:00 am to 9:00 pm. The infinity pool in the indoor and outdoor area has loungers with massage jets. Summer temperature: 28- 29 degrees. Winter temperature: 32- 33 degrees.
Is there a day spa in MalisGarten?
Upon request, you can book a day spa in MalisGarten.