Questions & answers

Our FAQs

General

Am I allowed to smoke in the room or in the hotel?

Smoking is allowed on the terrace and the balconies but is not permitted in the hotel.

Am I allowed to bring my pet? Is there a dog sitter in the hotel?

Yes, your four-legged friend is welcome. Cost € 35.00 per night (not incl. food). Upon request, we will be happy to organize a dog sitter. 

Internet?

At check-in, you will receive an access code for the Internet. WLAN is available throughout the hotel.  

Are there bed linens for allergy sufferers?

All of our bed linens are hypoallergenic.

Is there a pillow menu? Can I select a pillow?

We have a special pillow menu in MalisGarten. You can find more information in our guest directory or at the reception desk.  

Is there a laundry, ironing, and dry cleaning service?

We offer a laundry, ironing, and dry cleaning service!

Is there a luggage storage room?

Yes, MalisGarten - Green Spa Hotel has a luggage storage room.

Can flowers be arranged as a gift?

We will be happy to organize flowers as a gift. Our team at the reception desk is available to help anytime. We charge a service fee of € 10.00.

Is there an e-charging station in the hotel?

There is an e-charging station in our underground garage in MalisGarten. You will find the following charging opportunities:

  • 16 x type 2 charging station (7.5 kVA)
  •  2 x type 2 charging station (22 kVA)

Is there a fitness room in the hotel?

Yes, MalisGarten has a fitness room with state-of-the-art equipment. Our fitness room & studio (exercise room on the 1st floor) are open daily 24 hours a day. Use at your own risk! Equipment by the company Matrix Fitness: functional trainer, treadmill, rowing machine, ergo bikes, bands, wall bars, elliptical trainer, and Smith machine.

Is there a special birthday package? Is there a birthday cake that can be ordered in advance?

You will find our current offers/packages at www.zillerseasons.at. There is a MalisGarten cake for the birthday boy or girl. 

Are there church services in town?

Every Sunday at 8:30 am and 7:00 pm, a Catholic service is held in the parish church (subject to change!). Our team at the reception desk will be happy to inform you of additional times for Mass.  

Can I order gift certificates?

You can quickly and easily order your desired gift certificate at https://www.zillerseasons.at/gutschein/.

Are charging devices available in the hotel?

A variety of charging devices for mobile phones are available to borrow for free during your stay. They are available at the reception desk.

Adults only

Is the MalisGarten – Green Spa Hotel an adults-only hotel?

Yes, the MalisGarten – Green Spa Hotel is an adults-only hotel.

Questions about booking & payment conditions

How can I pay my hotel bill?

Please transfer the deposit within 6 days of accepting the vacation offer to the specified bank account. After receiving the deposit, the reservation is guaranteed and confirmed. This will be credited in full to the hotel bill.

  • Please pay the hotel bill upon arrival or transfer the amount in advance. Within the EU and from the EEA countries (Norway, Iceland, Liechtenstein) you can make SEPA transfers in euros without additional charges. Transfers from Switzerland can be made to our Swiss account.
  • We gladly accept your credit card (Maestro, Visa, MasterCard, American Express, V-Pay).

How long do I have to make a cancellation?

Cancellation fees are calculated as follows:
From the reservation confirmation to 31 days prior to arrival: 30 % of the entire fee will be retained as a cancellation fee.
30 to 8 days prior to arrival: 80 % of the entire amount as a cancellation fee
7 Tage days or less prior to arrival or early departure: 100 % of the entire amount as a cancellation fee
For non-refundable rates or special offers, different cancellation conditions apply. You can find all information here: www.zillerseasons.at/agbhs/

Is a reservation even without a guarantee possible by credit card?

You can also pay your deposit by bank transfer.

Questions about arrival & departure

When can I check in? Can I arrive earlier?

Your room is available for check-in starting at 3:00 pm. You can also book an early check-in for € 35.00 per person.

When can I start using the spa?

All amenities in the hotel are available for free as soon as you check in. If you would like to use the spa prior to check-in, we charge € 35.00 per person.

How long can I stay in my room on departure day?

On your departure day, you can stay in your room until 10:00 am. Would you like to stay longer? No problem. You can book a late check-out for € 35.00 per person.

How do I reach the hotel from the airport?

We will gladly organize a shuttle to the airport. We ask that you make a booking in advance at the reception desk. 

How do I reach the hotel by car?

  • Arrival by car
    • Coming from Switzerland: Autobahn A12 towards Salzburg – ZILLERTAL exit
    • Coming from Germany: A 8 MUNICH towards Innsbruck – ZILLERTAL exit
      After 20 km, turn at the "Zell Nord" exit - continue 800 m to MalisGarten.

Is there a shuttle service?

Yes, we offer a shuttle service. We ask that you make a booking in advance at the reception desk. 

Is there a parking service?

Turn your keys in to the reception desk, and we will park your car for you. 

Is there a garage?

Yes, MalisGarten has an underground garage.

Questions about doctors & pharmacies

Is there a doctor nearby?

There are 3 doctors in Zell am Ziller. The nearest doctor's office is only 2 minutes from the hotel. 

Is there a pharmacy nearby?

A pharmacy is located only 200 m away. 

What should I do if I suddenly become ill?

Get in touch with the reception desk, and we will be happy to organize a doctor's appointment. 

Do you need a doctor or emergency medical services?

Simply get in touch with the reception desk, and we will be happy to help organize a doctor's appointment or emergency medical services. Emergency number: 144.

Questions about Covid-19

What precautions are taken for the protection of guests and staff?

A requirement for carefree enjoyment is a feeling of security, and we provide exactly this. You can find our measures here: www.zillerseasons.at/sicher-urlauben/

What entry requirements are currently applicable in Austria?

You can find more information about current entry requirements at www.zillerseasons.at/sicher-urlauben/

What should I know about Covid-19?

All information about Covid-19 is available at our reception desk or here: https://www.zillerseasons.at/sicher-urlauben/

Questions about sports & recreation in winter

Where can I buy my ski pass?

You can conveniently purchase your super ski pass (for 2 or more days) at the reception desk and at the valley stations. 

How can I reach the Zillertal Arena ski area?

The Zillertal Arena is only 2 minutes by car (1.3 km) from MalisGarten. You can reach it by car or ski bus, which stops directly across from MalisGarten. 

Is there a ski bus? When does the ski bus run and where is the bus stop?

The ski bus stop is located right across from MalisGarten.

Red line
5 local bus Zell – Zillertal Arena – MalisGarten stop (only in winter)
08:08 | 08:23 | 08:43 | 09:08 | 09:23 | 09:43 | 10:08 | 10:23 | 10:43 | 11:03 | 11:23 | 11:43
(Subject to change, you can see the exact schedule at the bus stops!)

Where can you rent skis and ski boots?

As a guest in the ZillerSeasons, you can take advantage of a 10% discount at Intersport Strasser. You can visit the sports shop right across from MalisGarten or in the building of the Zillertal Arena. You can reserve your ski equipment online. 

Can you go tobogganing in Zell am Ziller?

Yes, in Hainzenberg only 9 minutes away by car is Austria's longest floodlit toboggan run.  

Can you go cross-country skiing in Zell am Ziller?

When there is sufficient snow, yes. Access to the cross-country trail is only a few minutes from MalisGarten. 

Questions about sports & recreation in summer

Can I rent a bike on-site?

Yes, you can rent a mountain bike or city bike for free on-site. 

Can I rent an e-bike on-site?

You can rent e-bikes in various sizes at Intersport Strasser next door or in the Zillertal Arena. We recommend reserving your desired e-bike in advance. 

What excursion destinations are there nearby?

Our team at the reception desk will be happy to provide you with more information about excursions. You can find our suggestions on our homepage at www.malisgarten.at/zillertal/aktivurlaub-im-zillertal/

Can I play golf? Is there a golf course nearby?

Yes, the 18-hole Golfclub Zillertal in Uderns is only 12 km away. As our guest, you can enjoy a discount which you will receive right at the golf course. You also have the option to purchase the Golf Tirol Card.

Is there a hiking program? Is there a weekly program?

Yes, here at the MalisGarten - Green Spa Hotel, our guests can enjoy a vast array of activities with a weekly program and hiking program.  

 

Are guided hikes offered?

Yes, guided hikes are offered. Our certified mountain guide will take you to all the hiking hot spots and show you unique natural spectacles and viewing points with special features!

Questions about the reception desk

During what hours is the reception desk staffed?

Our reception desk is staffed around the clock. You can reach us at +43 5282 2236, by WhatsApp +43 664 2236000, or by e-mail at info@zillerseasons.at.

Questions about wining and dining

What time is breakfast offered?

Breakfast is offered in MalisGarten daily from 7:15 am to 11:00 am.  

Do you have to depart earlier? Then we will be happy to pamper you with a packed lunch. You can pick it up the evening before your departure by 9:00 pm at the reception desk. A small late sleeper's breakfast is available from 11:00 am to 12:00 pm. 

Where can I eat lunch and at what times?

You can enjoy an à la carte lunch menu in the Wilde Kräuterküche from 12:00 pm to 2:00 pm. After these times, a small selection of food is available in the Eden Bar and Patisserie. In our sister hotel, DasPosthotel, a daily menu is offered from 12:00 pm to 5:30 pm.  

What time is dinner offered?

The opening times of the ZillerSeasons restaurants in the evening are from 6:00 pm to 9:00 pm. (Subject to change!)  

Is there room service?

You are welcome to order from our room service menu! 

Is there a night menu?

There are delicious options to satisfy your appetite at night.

Is there food for guests with lactose and gluten intolerances, wheat flour allergy, diabetes, or other allergies?

Of course, simply let us know prior to your arrival!

Questions about wellness

Is there a wellness offer?

Yes, in the Herbarium Spa in MalisGarten, you will find an extensive wellness offer. 

Is there a pool?

In MalisGarten – Green Spa Hotel, there is an outdoor infinity pool with indoor access. It is open from 7:00 am to 9:00 pm. In an indoor and outdoor area, the infinity pool includes submerged lounges with massage jets. Summer temperature: 28- 29 degrees. Winter temperature: 32- 33 degrees.

Is there a day spa in MalisGarten?

Upon request, you can book a day spa in MalisGarten.

ADULTS ONLY